Legal
Terms of service
Last updated: September 2026
1. Service
esim. provides digital eSIM plans for travel connectivity. By purchasing a plan you agree to these terms and any plan-specific policies shown at checkout.
2. Accounts & orders
You are responsible for keeping your login secure and for providing accurate order details. Paid orders grant access to the associated eSIM profile subject to provider delivery.
3. Acceptable use
Do not misuse the service, attempt unauthorized access, or use plans in violation of local law or network rules.
4. Refunds
Refund eligibility depends on plan status and whether the eSIM has been installed or activated. Contact support promptly with your order ID.
5. Contact
For terms questions, email [email protected].